Last updated: 20.09.2025

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At Evison Care Consultancy Ltd, we aim to provide a high standard of service. We understand that circumstances may change, and this policy explains how refunds and cancellations are handled.

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• Free initial consultations (if offered) are not eligible for refunds, as no payment is taken.

• Paid consultations may be cancelled or rescheduled with at least 24 hours’ notice, and a full refund will be provided.

• Cancellations made less than 24 hours in advance may be charged in full at our discretion.

• Once a written agreement is signed and work has commenced, fees are generally non-refundable.

• If you wish to end a consultancy agreement early, refunds (if any) will be considered on a case-by-case basis, taking into account the work completed.

• If you fail to attend a scheduled consultation without notice, the fee will not be refunded.

• We reserve the right to cancel or reschedule services if unforeseen circumstances arise (e.g., illness, emergencies).

• In such cases, you will be offered either a full refund or the option to reschedule.

• Approved refunds will be processed using the original payment method.

• Please allow 5–10 working days for funds to appear in your account, depending on your bank.

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If you have questions about this Refund Policy, please contact:

📧 evisoncc@outlook.com
📞 07368519981